Apple Keyboard Repair Program extended to additional MacBook models

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Apple has extended its keyboard repair program to the 2018 MacBook Pro and MacBook Air. The just released MacBook Pro 2019 is also included.

The new 2019 MacBook Pro has included some updates to improve the reliability but as it still included it in the program.

Another change in the newest MacBook Pro computers is with the keyboard. While Apple says the vast majority of its customers are happy with the keyboard, they do take customer complaints seriously, and work to fix any issues. 

To address the problem, Apple said they changed the material in the keyboard’s butterfly mechanism that should substantially reduce problems that some users have seen.

The Loop

Apple says a small number of MacBooks are affected by issues with the new butterfly keyboard. The issues that are covered by this program are:

  • Letters or characters repeat unexpectedly
  • Letters or characters do not appear
  • Key(s) feel “sticky” or do not respond in a consistent manner

The models now included in the program are:

  • MacBook (Retina, 12-­inch, Early 2015)
  • MacBook (Retina, 12­-inch, Early 2016)
  • MacBook (Retina, 12-­inch, 2017)
  • MacBook Air (Retina, 13-inch, 2018) 
  • MacBook Pro (13­-inch, 2016, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Two Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2016, Four Thunderbolt 3 Ports)
  • MacBook Pro (13-­inch, 2017, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2016)
  • MacBook Pro (15-­inch, 2017)
  • MacBook Pro (13-inch, 2018, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2018)
  • MacBook Pro (13-inch, 2019, Four Thunderbolt 3 Ports)
  • MacBook Pro (15-­inch, 2019)

To identify your MacBook model to see if it is eligible for this program:

  • Click on the Apple () menu
  • Select About This Mac
  • Check to see if it is the list above

Please see the Apple Support page if you would like to book your MacBook in for repairs.